LPI App Privacy Policy

Thank you for using the LPI App (the “App”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your data, including location data and Bluetooth device data when you use our App. By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Location Data: The App collects and stores your device’s location data, which is used exclusively to provide location data for the Bluetooth devices connected to the App. This information helps the App determine the precise geographic location of our proprietary Bluetooth devices for various purposes, such as optimizing device functionality and user experience. We may use various technologies to collect location data, including GPS, Wi-Fi, and cellular network data.
Bluetooth Device Data: The App exclusively connects to and collects data from our proprietary Bluetooth devices. It does not search for or connect to Bluetooth devices that are not owned or operated by us. The data obtained from these Bluetooth devices may include, but is not limited to, the following measurements, depending on the device type:

Surge/Strike Counts
Protection Level
Voltage
Current
Temperature
Power Quality

2. How We Use Your Information

We use the collected data for the following specific purposes:

Location Data:
- To determine the precise geographic location of our proprietary Bluetooth devices.
- To enhance the functionality and user experience of the App, specifically in relation to our devices.
- To analyse trends and user behaviour related to device location.
Bluetooth Device Data:
- To collect and display measurements from our proprietary Bluetooth devices, such as surge/strike counts, protection level, voltage, current, temperature, and power quality.
- To enable the App to interact with and control our proprietary Bluetooth devices effectively.
- To enhance the user experience, including data visualization and analysis, related to our devices.

These data collection and usage practices are solely focused on our proprietary Bluetooth devices and their optimal functioning.

3. Data Storage and Security

We store the collected data in an Azure SQL database, which is a secure and trusted cloud-based platform. We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

4. Sharing Your Data

We do not share your personal information with third parties except in the following circumstances:

With Your Consent: We may share your data with third parties when you give us explicit consent to do so.
Legal Requirements: We may disclose your information if required by law or in response to a court order.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Your Choices

You have the following choices regarding your data:

Location Services: You can turn off location services on your device or within the App’s settings, but this may affect the functionality of certain features.
Bluetooth Services: You can enable or disable Bluetooth functionality within the App’s settings.

6. Children’s Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our website, and the date of the latest revision will be indicated.

8. Crash and Analysis Data Collection

In addition to the data mentioned in the sections above, we use Microsoft AppCenter for crash reporting and analysis. AppCenter helps us identify and diagnose technical issues within the App to enhance its stability and performance. AppCenter may collect and store data related to app crashes and usage patterns. The data collected through AppCenter may include, but is not limited to, the following:

Device information (e.g., device type, model, operating system version).
App version.
Crash reports, stack traces, and error logs.
Usage patterns, including the frequency of app launches and the actions performed within the App.

We use this information to:

Improve the stability and performance of the App.
Identify and fix technical issues.
Enhance the user experience.

The data collected through AppCenter is anonymous and does not contain personally identifiable information, except for device-related data. It is used solely for technical and analytical purposes.

By using the App, you consent to the collection and use of crash and analysis data as described in this section.

9. User Account Creation and Authentication

User Account Creation: In order to use certain features and services within the App, users are required to create an account. Account creation typically involves providing a valid email address and creating a password. However, we also offer the option to create an account using external identity providers, specifically Apple ID and Google Account.
Authentication with Apple ID and Google Account: When using Apple ID or Google Account authentication, your identity information is securely verified by Apple or Google, and we receive a unique identifier to associate with your account. This process simplifies registration and login for our users while ensuring the protection of your personal information.
Data Sharing with Azure AD B2C: To facilitate user account management and access to the App, we use Azure Active Directory B2C (Azure AD B2C), a secure identity and access management service. When you create an account or log in using your Apple ID or Google Account, we share your unique identifier with Azure AD B2C. This allows us to authenticate your identity and manage your user account securely.
Data Security with Azure AD B2C: Azure AD B2C employs robust security measures to protect your identity information. Your personal data remains encrypted and is securely transmitted between your device and Azure AD B2C.
Access to Account Information:

User Profile: The App provides access to view your currently logged-in user profile, including your display name and account settings.
Logout: You have the ability to log out from your account within the App. This will require you to reauthenticate the next time you use the App.
Account Deletion: If you wish to stop using the App and have your account deleted, you can make a request for account deletion. Please note that this action is irreversible and will result in the permanent removal of your account data. You would need to create a new account if you want to re-use the App in the future.

Complete the form below to request your account and user data to be deleted from the LPI app:

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us at info@lpi.com.au.

By using the App and creating an account through Azure AD B2C using Apple ID or Google Account authentication, you agree to this Privacy Policy, including the collection of crash and analysis data through AppCenter. If you do not agree with this policy, please do not use the App.

Last Updated: 2023-10-24